“Mega Wash”

One of the main challenges many small car wash businesses face is managing their schedules and appointments effectively. With various customers wanting service at different times, it can become overwhelming for businesses to keep track of everything. This project will provide an organized, easy-to-use system for scheduling car wash appointments, reducing the likelihood of overbooking or underbooking and enhancing customer satisfaction.
Today's consumers value convenience and efficiency, and the traditional car wash business model doesn't always meet those expectations. This project will make it easier for customers to schedule and manage their car wash appointments, improving the overall customer experience.
Our design process began with a focus on understanding the unique challenges and needs faced by small car wash businesses, particularly those in low-income immigrant communities. We wanted to create a solution that would effectively address these challenges while also promoting sustainable practices and boosting their visibility.

To gain firsthand insights and empathize with our target audience, we organized a field trip to visit several small car wash businesses in low-income immigrant communities. We conducted interviews with business owners and employees, discussing their daily operations, challenges, and aspirations. This allowed us to better understand their pain points and identify areas where our project could make a positive impact.

After collecting valuable insights from our field trip, we held several brainstorming sessions to generate ideas for our project. We encouraged the team to think creatively and discuss any potential solutions to the identified challenges. Our goal was to find innovative ways to streamline operations, and improve customer experience, with a list of promising ideas, we began developing and refining our concept. We prioritized features that would directly address the challenges faced by small car wash businesses and bring added value to their customers. Throughout this stage, we continued to seek feedback from stakeholders to ensure our solution would be effective and user-friendly.

After finalizing our concept, we built a prototype of our community car wash system, including appointment scheduling. We tested the prototype with a few small business owners from our field trip to gather feedback on its usability and effectiveness. Based on the feedback received, we made necessary adjustments and improvements to our design.

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